Results for "interview"

For consultants, improving client satisfaction is an essential component of retaining and growing their client base. To help justify the investment of professional services, consultants must continually focus on delivering great analysis AND pleasing their clients.

Benchmarking analysis is an invaluable tool for today’s management consultants. Benchmarking involves comparing a current data set to historical data sets or data from industry peers. It can help consultants determine where clients are ahead of competition, identify areas for client improvement, boost the quality of the firm’s IP, and increase the firm’s competitive value.

When you ask your manager, peer, or client for feedback, have you ever received a response that goes something like this:“This document looks good, but…?” The answer to this question is most likely a “Yes” since most of us have experienced this response at some point in our careers.

Many consultants are embracing and selling digital business strategies that will benefit their clients. However, few are using these same digital methods to better their own firms. The leaders of these firms are missing out.

Consultants have the opportunity to create change in client’s organizations, but change doesn’t happen unless they ensure recommendations are implemented. Most consultants have faced the difficult situation in which clients don’t quite seem to agree with the suggestions brought to the table.

The first step of the consulting process is the discovery phase. Discovery involves gathering data from multiple sources before the consultants apply their expertise to solve a business problem. The discovery phase of a consulting engagement is therefore key to the consulting process.

So, you’ve impressed the client with your proposal during the RFP process and received the green light for the consulting project. Now comes the difficulty of actually starting the process of gathering information, compiling data, and discovering insights which will drive value for the client.

Client discovery is one of the key stages of a management consulting engagement. During client discovery, the consultant dives below the client organization’s surface to gather details on the facts that the client has provided, test hypotheses, and probe deep into whatever problems the organization is facing.